What requires a custom solution

Anything advanced, whether a skill level or a feature category, needs a custom solution. Here is the rule, and the difference between the two.

The two axes

Put skill level on one axis and feature category on the other. A simple rule appears: anything advanced, on either axis, needs a custom solution.

Anything in the advanced skill level or the advanced feature category needs a custom solution.

• Standard support. Basic features at the beginner or intermediate skill level. This is the out-of-the-box path: standard parts, standard workflows, fully covered by the help center and our support team.
• Requires a custom solution. Anything that is advanced, whether by skill level or by feature category. Here the standard support ends and you need our specialist team instead.

Advanced skill level vs. advanced feature

The word "advanced" shows up in two different ways across this help center. They are easy to mix up, so here is the difference.

• An advanced skill level describes a task. It tells you how much skill the task assumes. It is the top rung of the BactoBox® skill levels, above no skill requirement, beginner, and intermediate.
• An advanced feature describes a capability. It is something BactoBox® can do that goes beyond standard, everyday use. You will spot it by the advanced feature 🧩 callout on the page.

One is about how hard something is to do. The other is about what kind of capability you are reaching for. A task can be advanced in skill, advanced in feature, or both.

Why both lead to a custom solution

An advanced feature sits outside everyday use. So we tune it to your case rather than ship a one-size-fits-all guide. An advanced-skill task usually means a non-standard sample or method. That needs the same hands-on, case-by-case support. Either way, the answer is the same: a custom solution.

This is an advanced feature. We only support advanced features through a custom solution. Contact SBT for details.