What is a custom solution?

A custom solution is a scoped, best-effort engagement where SBT works towards a specific goal for your specific use case.

A custom solution is when SBT works towards a specific goal for your specific use case. We agree on that goal with you up front, then work towards it on a best-effort basis.

Most of the time you do not need one. The standard solution covers the out-of-the-box path: our consumables, the existing sample-preparation and gating workflows, and everything in the help center. Our support team helps you with all of it at no cost.

A custom solution is for goals that go beyond the standard solution. For example:

• A sample-preparation workflow tailored to your sample.
• A custom gating rule set for your specific bioprocess.
• A feasibility study to see whether BactoBox® fits your strain.
• Analysing your data with you to find patterns and next steps.

How a custom solution works

It starts with a scoping meeting

Every custom solution begins by defining a clear, tightly scoped goal together with you. We split your requests into must-have and nice-to-have.

We commit effort, not a result

A custom solution is best-effort, like any consultancy. We agree on a goal and put in the work, but we cannot promise the outcome.

It ends with a hand-over

We finish with a hand-over meeting, where we present the work and agree that the custom solution is complete. Further work is a new custom solution.

A custom solution comes with a quote, either a fixed up-front price or an hourly rate, and it may involve an NDA.

How to get one

Contact SBT. Tell us what you want to achieve and what you have tried so far. We scope it with you, and our specialist team takes it from there.