> For the complete documentation index, see [llms.txt](https://help.sbtinstruments.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sbtinstruments.com/advanced/what-is-a-custom-solution.md). # What is a custom solution? A custom solution is when SBT works towards a specific goal for your specific use case. We agree on that goal with you up front, then work towards it on a best-effort basis. Most of the time you do not need one. The standard solution covers the out-of-the-box path: our consumables, the existing sample-preparation and gating workflows, and everything in the help center. Our support team helps you with all of it at no cost. A custom solution is for goals that go beyond the standard solution. For example: * A sample-preparation workflow tailored to your sample. * A custom gating rule set for your specific bioprocess. * A feasibility study to see whether BactoBox® fits your strain. * Analysing your data with you to find patterns and next steps. ## How a custom solution works {% hint style="info" %} ### It starts with a scoping meeting Every custom solution begins by defining a clear, tightly scoped goal together with you. We split your requests into must-have and nice-to-have. {% endhint %} {% hint style="warning" %} ### We commit effort, not a result A custom solution is best-effort, like any consultancy. We agree on a goal and put in the work, but we cannot promise the outcome. {% endhint %} {% hint style="info" %} ### It ends with a hand-over We finish with a hand-over meeting, where we present the work and agree that the custom solution is complete. Further work is a new custom solution. {% endhint %} A custom solution comes with a quote, either a fixed up-front price or an hourly rate, and it may involve an NDA. ## How to get one Contact SBT. Tell us what you want to achieve and what you have tried so far. We scope it with you, and our specialist team takes it from there. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sbtinstruments.com/advanced/what-is-a-custom-solution.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.