# Service agreement

{% columns %}
{% column %}

<figure><img src="/files/922eW7D77UHv6v9yQrln" alt=""><figcaption><p>Photograph of the <em>Service check</em> sticker that we put on your BactoBox® after <a data-mention href="/pages/MYISWHHHg2ceEwFua9el">/pages/MYISWHHHg2ceEwFua9el</a>.</p></figcaption></figure>

<a href="mailto:sales@sbtinstruments.com" class="button primary" data-icon="envelope">Contact SBT to purchase</a>
{% endcolumn %}

{% column %}
:label: Item number `SA02`

Includes 2× [Preventive maintenance](/encyclopedia/item-register/service-agreement/preventive-maintenance.md)
{% endcolumn %}
{% endcolumns %}

<table><thead><tr><th width="100">Item no.</th><th width="106" data-type="number">Quantity</th><th>Note</th></tr></thead><tbody><tr><td><code>SA02</code></td><td>1</td><td>24-month warranty for your BactoBox® and 2 × <a data-mention href="/pages/MYISWHHHg2ceEwFua9el">/pages/MYISWHHHg2ceEwFua9el</a></td></tr></tbody></table>

## Use cases

See [Preventive maintenance](/encyclopedia/item-register/service-agreement/preventive-maintenance.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sbtinstruments.com/encyclopedia/item-register/service-agreement.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
