# Support

You have three options on this page:

* Create new support case (see [create-support-case](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case "mention"))
* Add data to existing support case (see [create-support-case-1](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case-1 "mention"))
* Download a [device-data-bundle-ddb](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb "mention") (see [download-device-data-bundle](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/download-device-data-bundle "mention"))

In general, the *Support* page allows you to [contact-our-support-team](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team "mention") directly through Access. The main benefit is that this automatically includes a [DDB file](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb) with your support request.

{% hint style="success" %}

## Include a device data bundle with your support case

We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The [device data bundle](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb) allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
{% endhint %}

{% content-ref url="../../../../troubleshooting/contact-our-support-team" %}
[contact-our-support-team](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team)
{% endcontent-ref %}