Support
Contact our support team directly from Access
You have three options on this page:
Create new support case (see Create support case)
Add data to existing support case (see Add data to existing support case)
Download a Device data bundle (DDB) (see Download device data bundle)
In general, the Support page allows you to Contact our support team directly through Access. The main benefit is that this automatically includes a DDB file with your support request.
Include a device data bundle with your support case
We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The device data bundle allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
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