# Support

You have three options on this page:

* Create new support case (see [Create support case](/troubleshooting/contact-our-support-team/create-support-case.md))
* Add data to existing support case (see [Add data to existing support case](/troubleshooting/contact-our-support-team/create-support-case-1.md))
* Download a [Device data bundle (DDB)](/encyclopedia/software/file-formats/device-data-bundle-ddb.md) (see [Download device data bundle](/troubleshooting/contact-our-support-team/download-device-data-bundle.md))

In general, the *Support* page allows you to [Contact our support team](/troubleshooting/contact-our-support-team.md) directly through Access. The main benefit is that this automatically includes a [DDB file](/encyclopedia/software/file-formats/device-data-bundle-ddb.md) with your support request.

{% hint style="success" %}

## Include a device data bundle with your support case

We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The [device data bundle](/encyclopedia/software/file-formats/device-data-bundle-ddb.md) allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
{% endhint %}

{% content-ref url="/pages/gEh8u3T8yQYMYvl6AXq3" %}
[Contact our support team](/troubleshooting/contact-our-support-team.md)
{% endcontent-ref %}


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