If you have an earlier hardware version, you must upgrade your hardware first. Contact us for more information.
If you attempt to update the software on incompatible hardware, the software update process stops immediately without damage to BactoBox® or your data.
Does the software update delete my data?
No. The software update keeps all your BactoBox® data (measurements, gating, etc.) as it is.
Does the software update change my existing data?
No. The software update retains all your existing BactoBox® data (measurements, gating, etc.) exactly as it is.
For example, the cell/mL concentration of your measurements remains unchanged. Similarly, any error messages retain their original wording.
The software update may change, e.g., the cell/mL rounding or the wording of the error messages for the Measure program going forward. However, all historic data is unchanged.
Can I downgrade the software?
No. We do not support software downgrades.
Instead, use backup & restore to roll back. This requires a backup from before you update.
The internal data format changes together with the software. The update process migrates the old format into the latest format. This makes software updates a one-way street.
Attempted downgrades may render your BactoBox® unusable and your data lost.
