# Error codes

## Before you move on

Got an issue with your BactoBox®? See our [Troubleshooting](https://help.sbtinstruments.com/troubleshooting/bactobox-r-acting-up) section.

{% content-ref url="../../troubleshooting/bactobox-r-acting-up" %}
[bactobox-r-acting-up](https://help.sbtinstruments.com/troubleshooting/bactobox-r-acting-up)
{% endcontent-ref %}

## Error code index

The rest of this page is an index of all possible error codes for BactoBox®.

<table><thead><tr><th width="109">Error code</th><th>Message</th><th>Dedicated guide</th></tr></thead><tbody><tr><td>1000</td><td>Electrical signal is too low</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-electrical-signal-or-noise">errors-about-electrical-signal-or-noise</a></td></tr><tr><td>1001</td><td>Electrical signal is too high</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-electrical-signal-or-noise">errors-about-electrical-signal-or-noise</a></td></tr><tr><td>1101<br>1111<br>1121<br>1131</td><td>Electrical noise is too high</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-electrical-signal-or-noise">errors-about-electrical-signal-or-noise</a></td></tr><tr><td>1200</td><td>Conductivity is too low…</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>1201</td><td>Conductivity is too high…</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>1202</td><td>Conductivity was not stable…</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>1203</td><td>Conductivity sensor is malfunctioning</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>1204</td><td>Could not read from conductivity sensor</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>1205</td><td>Conductivity is way too high…</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>1206</td><td>Conductivity is way too low…</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../errors-about-conductivity">errors-about-conductivity</a></td></tr><tr><td>2000</td><td>Detected events are too fast</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>2001</td><td>Detected events are too slow</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>2004</td><td>Liquid moves slower than expected</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>2006</td><td>Flow did not stabilize in time</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>2010</td><td>Velocity differs between detection sites</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>2020</td><td>Concentration differs between detection sites</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>2030</td><td>Flow cell may be clogged</td><td><a data-mention href="../../troubleshooting/qualification-passes-but.../flow-errors">flow-errors</a></td></tr><tr><td>3000</td><td>Particle concentration is too high…</td><td></td></tr><tr><td>4001</td><td>No objects detected</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>4010</td><td>…total cells/mL is outside the allowed range…</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>4011</td><td>…particles/mL is outside the allowed range…</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>4012</td><td>Detected object velocities are outside normal limits</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>4013</td><td>HF phase is not within…</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>4014</td><td>HF amplitude is not within…</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>4020</td><td>QC test failed…</td><td><a data-mention href="../../troubleshooting/qualification-fails/i-get-error-40xx">i-get-error-40xx</a></td></tr><tr><td>5010</td><td>…total cells/mL is outside the allowed range…</td><td><a data-mention href="../../troubleshooting/qualification-fails/dilution-vial-is-outside..">dilution-vial-is-outside..</a></td></tr><tr><td>5011</td><td>…particles/mL is outside the allowed range…</td><td><a data-mention href="../../troubleshooting/qualification-fails/dilution-vial-is-outside..">dilution-vial-is-outside..</a></td></tr><tr><td>8100</td><td>Measurement did not compute final data in time</td><td></td></tr><tr><td>9969</td><td>The electronics may be damaged</td><td></td></tr><tr><td>9970</td><td>Could not read reference file</td><td></td></tr></tbody></table>

The error code and message depend the software version. For example, the wording of the error message may change slightly between software versions.

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## Latest BactoBox® software is <code class="expression">space.vars.SW\_LATEST\_RELEASED\_VER</code>

Keep your BactoBox® software up to date. Follow [update BactoBox® software](https://help.sbtinstruments.com/getting-started/best-practices/update-bactobox-r-software).

See what [changed in <code class="expression">space.vars.SW\_LATEST\_RELEASED\_VER</code>](https://help.sbtinstruments.com/encyclopedia/software/bactobox-r-software-changelog) and the [software update FAQ](https://help.sbtinstruments.com/encyclopedia/software/bactobox-r-software-changelog/software-update-faq).
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