Device data bundle (DDB)

ZIP archive that contains everything from system logs to measurement files

💾 Typical file size 10–100 MiB

💽 Media type application/zip

The device data bundle allows our support team to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!

Contact our support team

Only for our support team

The structure and content of the DDB may change without any notice. Don't rely on the DDB for measurement data or the like.

File name

Usually, the file name is something like bb2241039-2026-01-09.zip that includes both the ID if your device (bb2241039) and the current date (2026-01-09).