Error codes

Before you move on

Got an issue with your BactoBox®? See our Troubleshooting section.

Troubleshooting

Error code index

The rest of this page is an index of all possible error codes for BactoBox®.

Error code	Message	Dedicated guide
1000	Electrical signal is too low	Error about electrical signal or noise
1001	Electrical signal is too high	Error about electrical signal or noise
1101 1111 1121 1131	Electrical noise is too high	Error about electrical signal or noise
1200	Conductivity is too low…	Error about conductivity
1201	Conductivity is too high…	Error about conductivity
1202	Conductivity was not stable…	Error about conductivity
1203	Conductivity sensor is malfunctioning	Error about conductivity
1204	Could not read from conductivity sensor	Error about conductivity
1205	Conductivity is way too high…	Error about conductivity
1206	Conductivity is way too low…	Error about conductivity
1207	Cleaning liquid conductivity is too high…	Error about conductivity
2000	Detected events are too fast	Error about slow/fast flow
2001	Detected events are too slow	Error about slow/fast flow
2004	Liquid moves slower than expected	Error about slow/fast flow
2006	Flow did not stabilize in time	Error about slow/fast flow
2010	Velocity differs between detection sites	Error about slow/fast flow
2020	Concentration differs between detection sites	Error about slow/fast flow
2030	Flow cell may be clogged	Error about slow/fast flow
3000	Particle concentration is too high…
4001	No objects detected	QC vial fails
4010	…total cells/mL is outside the allowed range…	QC vial fails
4011	…particles/mL is outside the allowed range…	QC vial fails
4012	Detected object velocities are outside normal limits	QC vial fails
4013	HF phase is not within…	QC vial fails
4014	HF amplitude is not within…	QC vial fails
4020	QC test failed…	QC vial fails
5010	…total cells/mL is outside the allowed range…	Dilution vial fails
5011	…particles/mL is outside the allowed range…	Dilution vial fails
8100	Measurement did not compute final data in time
9969	The electronics may be damaged
9970	Could not read reference file

The error code and message depend the software version. For example, the wording of the error message may change slightly between software versions.

Latest BactoBox® software is v2026.06

Keep your BactoBox® software up to date. Follow update BactoBox® software.

See what changed in v2026.06 and the software update FAQ.