# Troubleshooting

- [BactoBox® acting up?](https://help.sbtinstruments.com/troubleshooting/bactobox-r-acting-up.md): Let's figure out what is wrong
- [Power on fails](https://help.sbtinstruments.com/troubleshooting/power-on-fails.md): BactoBox® does not power on
- [Power on works, but…](https://help.sbtinstruments.com/troubleshooting/power-on-works-but....md)
- [Program could not run to completion](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../program-could-not-run-to-completion.md)
- [The clock is wrong](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../the-clock-is-wrong.md)
- [Flow cell does not work](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../flow-cell-does-not-work.md)
- [Can not connect to Access](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../can-not-connect-to-access.md)
- [Software update failed](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../software-update-failed.md)
- [Display is frozen or dark](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../display-seems-frozen.md)
- [Stuck at spinner](https://help.sbtinstruments.com/troubleshooting/power-on-works-but.../display-seems-frozen-1.md)
- [QC test fails](https://help.sbtinstruments.com/troubleshooting/qualification-fails.md)
- [QC vial fails](https://help.sbtinstruments.com/troubleshooting/qualification-fails/i-get-error-40xx.md)
- [Dilution vial fails](https://help.sbtinstruments.com/troubleshooting/qualification-fails/dilution-vial-is-outside...md)
- [QC test passes, but…](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but....md)
- [Error about conductivity](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../errors-about-conductivity.md)
- [Conductivity too low](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../errors-about-conductivity/conductivity-too-low.md)
- [Conductivity too high](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../errors-about-conductivity/conductivity-too-high.md)
- [Error about slow/fast flow](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../flow-errors.md)
- [Error about electrical signal or noise](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../errors-about-electrical-signal-or-noise.md)
- [Measurements seem strange](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../measurements-seem-strange.md)
- [Contact our support team](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team.md): We are here to help
- [Create support case](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case.md)
- [Add data to existing support case](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case-1.md)
- [Download device data bundle](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/download-device-data-bundle.md)


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