# BactoBox® acting up?

## Get an answer in seconds

<figure><img src="/files/DiDbghtZmCRBKQi3bVEk" alt="" width="563"><figcaption></figcaption></figure>

Try the *Ask or search* bar on the top of this page:

1. Write your question
2. Press <kbd>Enter</kbd> when the "Ask ..." prompt appears
3. Wait for the answer

{% hint style="info" %}
Press <kbd>CTRL</kbd> <kbd>K</kbd> to quickly open the *Ask or search* bar.
{% endhint %}

## Let's narrow it down

We need to figure out what is wrong before we can fix it. Follow our three-step procedure to narrow it down:

<img src="/files/1DWpub3Jb6YR1ljdyiG7" alt="Follow the three steps: (1) Flip the rocker switch to On, (2) QC test your BactoBox® setup, and (3) Measure on your own sample." class="gitbook-drawing">

Then, go through the table and find the description that best matches your issue. Follow the relevant link to a detailed troubleshooting guide.

<table><thead><tr><th width="149" data-type="content-ref">Power on fails</th><th data-type="content-ref">Power on works, but…</th><th width="174" data-type="content-ref">QC test fails</th><th width="220" data-type="content-ref">QC test passes, but…</th></tr></thead><tbody><tr><td><a href="/pages/xGqtZm6Qt0HvZohxfLbN">/pages/xGqtZm6Qt0HvZohxfLbN</a></td><td><a href="/pages/EPYedK4RkIllepbbc2w2">/pages/EPYedK4RkIllepbbc2w2</a></td><td><a href="/pages/dfVlUYhdo26mba7Ta2WV">/pages/dfVlUYhdo26mba7Ta2WV</a></td><td><a href="/pages/MuenFVFXqwt0TmXreiXl">/pages/MuenFVFXqwt0TmXreiXl</a></td></tr><tr><td></td><td><a href="/pages/pWQal9OO2v82oMdcE0xk">/pages/pWQal9OO2v82oMdcE0xk</a></td><td><a href="/pages/2WKXLZ2WBgNT03qyWrWd">/pages/2WKXLZ2WBgNT03qyWrWd</a></td><td><a href="/pages/1zPwOeB4TTRLDnvWXzE5">/pages/1zPwOeB4TTRLDnvWXzE5</a></td></tr><tr><td></td><td><a href="/pages/KougfiaxsQZ08IDCe2ZW">/pages/KougfiaxsQZ08IDCe2ZW</a></td><td></td><td><a href="/pages/mvs84ZdaOAsIr8IuVRas">/pages/mvs84ZdaOAsIr8IuVRas</a></td></tr><tr><td></td><td><a href="/pages/I4fu5PQqmg08YE2NQhpx">/pages/I4fu5PQqmg08YE2NQhpx</a></td><td></td><td><a href="/pages/ErKBXYECXgSxhEIDsU3h">/pages/ErKBXYECXgSxhEIDsU3h</a></td></tr><tr><td></td><td><a href="/pages/HDo93REJNiAdSOcNYwBo">/pages/HDo93REJNiAdSOcNYwBo</a></td><td></td><td></td></tr><tr><td></td><td><a href="/pages/0TL5zEenFVDroAsE0zZN">/pages/0TL5zEenFVDroAsE0zZN</a></td><td></td><td></td></tr><tr><td></td><td><a href="/pages/how1PWU5XzqurwocBXzK">/pages/how1PWU5XzqurwocBXzK</a></td><td></td><td></td></tr></tbody></table>

## Contact our support team

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>💻 Create a support case</strong></td><td>This automatically sends us a <a href="/spaces/eYTtd7c0A325muFr5lMW/pages/ATfHBRoZQmRg0QvbUCfM">device data bundle</a> from your BactoBox®.</td><td><a href="/pages/7hSoNWkCR12tN6GOgkCv">/pages/7hSoNWkCR12tN6GOgkCv</a></td></tr><tr><td><strong>✉️ Send us an e-mail</strong></td><td>Send an e-mail to our <a href="mailto:customersupport@sbtinstruments.com">support team</a>. Include a <a href="/spaces/eYTtd7c0A325muFr5lMW/pages/n7wIC7OULdE7i7cgQX6H">device data bundle</a> with your email.</td><td><a href="mailto:customersupport@sbtinstruments.com">mailto:customersupport@sbtinstruments.com</a></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sbtinstruments.com/troubleshooting/bactobox-r-acting-up.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.