BactoBox® acting up?

Let's figure out what is wrong

Get an answer in seconds

Try the Ask or search bar on the top of this page:

1. Write your question

2. Press Enter when the "Ask ..." prompt appears

3. Wait for the answer

Press CTRL K to quickly open the Ask or search bar.

Let's narrow it down

We need to figure out what is wrong before we can fix it. Follow our three-step procedure to narrow it down:

Follow the three steps: (1) Flip the rocker switch to On, (2) QC test your BactoBox® setup, and (3) Measure on your own sample.

Then, go through the table and find the description that best matches your issue. Follow the relevant link to a detailed troubleshooting guide.

Power on fails	Power on works, but…	QC test fails	QC test passes, but…
Power on fails	Program could not run to completion	QC vial fails	Error about conductivity
	The clock is wrong	Dilution vial fails	Error about slow/fast flow
	Flow cell does not work		Error about electrical signal or noise
	Can not connect to Access		Measurements seem strange
	Software update failed
	Display is frozen or dark

Contact our support team

We are always happy to help if you require additional assistance:

• Create a support case (recommended) This automatically sends a device data bundle from your BactoBox® to us.

• Contact us directly at [email protected] We encourage you to manually download a device data bundle and include it with your e-mail.