BactoBox® acting up?

Let's figure out what is wrong

We are here to help

Let's try to find a relevant help page. Use the powerful search/AI features on the top of this page to quickly find what you are looking for

Press CTRL K to quickly open the Ask or search bar.

Let's narrow it down

We need to figure out what is wrong before we can fix it. Follow our three-step procedure to narrow it down:

Follow the three steps: (1) Flip the rocker switch to On, (2) Qualify your BactoBox® setup, and (3) Measure on your own sample.

Then, go through the table and find the description that best matches your issue. Follow the relevant link to a detailed troubleshooting guide.

1. Power on fails	2. Power on works, but…	3. Qualification fails	4. Qualification passes, but…
Power on fails	Program could not run to completion	Phase A: QC vial fails	Error about conductivity
	The clock is wrong	Phase B: Dilution vial fails	Error about slow/fast flow
	Flow cell does not work		Error about electrical signal or noise
	Can not connect to Access		Measurements seem strange
	Software update failed
	Display is frozen or dark

Contact us

We are always happy to help if you require additional assistance.

Many questions can be answered using the powerful search function on this page, but you are also very welcome to contact us directly at: [email protected]