Click Support in Access' side bar. Select Add data to existing support case:
The Support page in Access. It shows the Add data to existing support case form.
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Fill in form
Fill in the details. The Support case number must contain 8 digits including leading zeros. Make sure to check ☑️ the Include device data bundle with the support case option. Submit your data.
Include a device data bundle with your support case
We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The device data bundle allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
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Check your e-mail
After a couple of minutes, you receive an e-mail from SBT's cloud service called Nucleo. It asks you to verify the support case. Click the verification link.
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That is it!
You'll hear back from us once we have processed your support case.
