> For the complete documentation index, see [llms.txt](https://help.sbtinstruments.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case-1.md).

# Add data to existing support case

This page teaches you how to add a device data bundle to an existing support case.

## Step by step

{% stepper %}
{% step %}

#### Connect to Access

Follow the instructions in the [Connect to Access](/protocols/best-practices/connect-to-access.md) page.
{% endstep %}

{% step %}

#### Navigate to the *Support* page

Click *Support* in Access' side bar. Select *Add data to existing support case*:

<figure><img src="/files/bnQx5LniPaNzcw62HJY5" alt="" width="563"><figcaption><p>The Support page in Access. It shows the <em>Add data to existing support case</em> form.</p></figcaption></figure>
{% endstep %}

{% step %}

#### Fill in form

Fill in the details. The *Support case number* must contain 8 digits including leading zeros. Make sure to check :ballot\_box\_with\_check: the *Include device data bundle with the support case* option. Submit your data.

{% hint style="success" %}

## Include a device data bundle with your support case

We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The [device data bundle](/encyclopedia/software/file-formats/device-data-bundle-ddb.md) allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
{% endhint %}
{% endstep %}

{% step %}

#### Check your e-mail

After a couple of minutes, you receive an e-mail from SBT's cloud service called *Nucleo*. It asks you to verify the support case. Click the verification link.
{% endstep %}

{% step %}

#### That is it!

You'll hear back from us once we have processed your support case.
{% endstep %}
{% endstepper %}


---

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