> For the complete documentation index, see [llms.txt](https://help.sbtinstruments.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/download-device-data-bundle.md).

# Download device data bundle

This page teaches you how to download a [device data bundle](/software/file-formats/device-data-bundle-ddb.md) from your BactoBox® to your computer.

{% hint style="info" %}
Curious about what a device data bundle reveals? See [what data is shared with SBT](/software/miscellaneous/what-data-is-shared-with-sbt.md).
{% endhint %}

## Quick clip :zap:

<figure><img src="/files/qJdWtMBZikFke2E02kN1" alt="" width="563"><figcaption></figcaption></figure>

## Step by step

{% stepper %}
{% step %}

#### Connect to Access

Follow the instructions in the [Connect to Access](/best-practices/connect-to-access.md) page.
{% endstep %}

{% step %}

#### Navigate to the *Support* page

Click *Support* in Access' side bar:

<figure><img src="/files/kx7rGlUYS8BftQ9eajGH" alt="" width="563"><figcaption><p>The Support page in Access. It shows the <em>Create new support case</em> form.</p></figcaption></figure>
{% endstep %}

{% step %}

#### Find the *Download device data bundle* section

Scroll all the way down to the bottom of the page where you find the *Download device data bundle* section.
{% endstep %}

{% step %}

#### Filter the measurements

Use the filter options to narrow in on the measurement data that you want to include with the device data bundle.

{% hint style="success" %}
If in doubt, select the *Last 30 days* option.
{% endhint %}
{% endstep %}

{% step %}

#### Download the device data bundle

Click the *Download device data bundle* button in the bottom left corner of the section. Wait a couple of seconds until the *Save file* dialog appears. Choose the appropriate location and click *Save*.

{% hint style="success" %}
If in doubt, choose your *Downloads* folder.
{% endhint %}
{% endstep %}

{% step %}

#### That is it!

After a couple of seconds, the device data bundle is now on your computer.

The file name is something like `bb2241039-2025-10-21.zip`, which includes both your BactoBox® ID (e.g., `bb2241039`) and the current date.
{% endstep %}
{% endstepper %}


---

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