The Support page in Access. It shows the Create new support case form.
3
Find the Download device data bundle section
Scroll all the way down to the bottom of the page where you find the Download device data bundle section.
4
Filter the measurements
Use the filter options to narrow in on the measurement data that you want to include with the device data bundle.
If in doubt, select the Last 30 days option.
5
Download the device data bundle
Click the Download device data bundle button in the bottom left corner of the section. Wait a couple of seconds until the Save file dialog appears. Choose the appropriate location and click Save.
If in doubt, choose your Downloads folder.
6
That is it!
After a couple of seconds, the device data bundle is now on your computer.
The file name is something like bb2241039-2025-10-21.zip, which includes both your BactoBox® ID (e.g., bb2241039) and the current date.
