> For the complete documentation index, see [llms.txt](https://help.sbtinstruments.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sbtinstruments.com/troubleshooting/contact-support/download-device-data-bundle.md).

# Download device data bundle

Save a device data bundle to your computer when our support team asks for one.

A support case can include a device data bundle when you check that option. Download one yourself only when our support team asks for it.

{% hint style="info" %}
Curious about what a [device data bundle](/software/file-formats/device-data-bundle-ddb.md) reveals? See [what data is shared with SBT](/software/miscellaneous/what-data-is-shared-with-sbt.md).
{% endhint %}

## Quick clip

<figure><img src="https://1589625940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQorx08wID6YNpw8pEV0j%2Fuploads%2Fgit-blob-4979a34db8702917db27ff1dea2ddcd43f4389f3%2Faccess--download-ddb.avif?alt=media" alt="Downloading a device data bundle from the Support page in Access." width="563"><figcaption></figcaption></figure>

## Step by step

{% stepper %}
{% step %}

#### Connect to Access

Follow [Connect to Access](/more/software/connect-to-access.md).
{% endstep %}

{% step %}

#### Open the *Support* page

Click *Support* in the side bar of Access. Scroll to the *Download device data bundle* section at the bottom.
{% endstep %}

{% step %}

#### Choose the measurements

Use the filter to choose the measurement data to include. If in doubt, select *Last 30 days*.
{% endstep %}

{% step %}

#### Download

Click *Download device data bundle*. Wait a few seconds for the *Save file* dialog, choose a folder, and click *Save*. If in doubt, choose your *Downloads* folder.

The file name holds your BactoBox® ID and the date, for example `bb2241039-2025-10-21.zip`.
{% endstep %}

{% step %}

#### Send it to us

Send the file the way our support team asked. A bundle can be too large for an e-mail.
{% endstep %}
{% endstepper %}


---

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