Power on fails

BactoBox® does not power on

Before you move on

You are here because your BactoBox® fails to power on. In other words, the display doesn't even show the SBT logo.

Is this not the case? Then let's take a step back. Is your BactoBox® stuck at the SBT logo? Does your BactoBox® suddenly power off?

See also BactoBox® acting up?.

The BactoBox® power indicator does not light up

You flip the rocker switch to the On position but the the BactoBox® power indicator does not light up.

BactoBox® power indicator

The BactoBox® power indicator is the green LED (H in the image below) right next to the power plug (I in the image below).

Follow these steps in sequence:

1

Check power cable in BactoBox®

Check that the power cable is fully inserted into BactoBox® (see image below).

2

Check wall socket

Ensure that the power supply is fully inserted into the wall socket. Ensure that the wall socket is turned on.

3

Check the power supply

The power supply itself also has a power indicator (green LED on the top). Does the power supply's power indicator light up? If not, then this indicates a problem with your power supply.

You need a new power supply. Contact our support team to discuss the matter further.

Power supply

The BactoBox® power indicator turns on but the display is dark

You flip the rocker switch to the On position, the BactoBox® power indicator lights up, but then nothing more happens. Specifically, there is no SBT logo on the display.

This is a hardware issue with your BactoBox® setup. Contact our support team to discuss the matter further. Make sure to mention it if you found:

• A leak inside the flow cell compartment

• Sign of corrosion or deterioration inside the flow cell department

• Broken or loose inlet/outlet (where you connect the tubing kit to your BactoBox®)

• Rattling or loose components

• In general, hardware damage of any kind

If possible, include pictures of the problem. This helps us help you faster!