Power on fails

Before you move on

You are here because your BactoBox® fails to power on. In other words, the display doesn't even show the SBT logo.

Is this not the case? Then let's take a step back. Is your BactoBox® stuck at the SBT logo? Does your BactoBox® suddenly power off?

See also BactoBox® acting up?.

The BactoBox® power indicator does not light up

You flip the rocker switch to the On position but the the BactoBox® power indicator does not light up.

Follow these steps in sequence:

1

Check power cable in BactoBox®

Check that the power cable is fully inserted into BactoBox® (see image below).

2

Check wall socket

Ensure that the power supply is fully inserted into the wall socket. Ensure that the wall socket is turned on.

3

Check the power supply

The power supply itself also has a power indicator (green LED on the top). Does the power supply's power indicator light up? If not, then this indicates a problem with your power supply.

This is a hardware issue with your BactoBox® setup. Contact us to discuss the matter further.

The BactoBox® power indicator turns on but the display is dark

You flip the rocker switch to the On position, the BactoBox® power indicator lights up, but then nothing more happens. Specifically, there is no SBT logo on the display.

This is a hardware issue with your BactoBox® setup. Contact us to discuss the matter further.