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  • Welcome
  • Getting started
    • BactoBox® at a glance
    • Required items
    • Installation
      • Power on
      • Install tubing kit
      • Install flow cell
      • Clean the setup
  • Qualification
    • Make QC vial
    • Phase A: QC vial
    • Phase B: Dilution vial
  • Access your data
    • Connect to Access
  • Protocols
    • BactoBox® in action
  • Prepare your sample
    • Break up clumps and chains
      • Disaggregate mechanically
      • Disaggregate with surfactant
      • Avoid cell lysis
    • Remove large particles
    • Hit the right concentration
      • Dilute 1:10
      • Dilute 1:100
      • Dilute 1:100 000
      • Concentrate your sample
        • Filter-centrifuge your sample
          • Filter-centrifuge your sample with Vivaspin® 20
        • Centrifuge your sample
    • Hit the right conductivity
      • Make diluent
      • Measure conductivity with BactoBox®
    • Make sample vial
  • Applications
    • Plate harvest
      • Plate harvest with E. coli
    • Shake flask or fermenter
    • Freeze-dried bacterial products
    • Coarse samples
  • Miscellaneous
    • Assemble dilution dispenser
    • Update BactoBox® software
    • Deep clean
  • Troubleshooting
    • BactoBox® acting up?
    • Power on fails
    • Power on works, but…
      • Program could not run to completion
      • The clock is wrong
      • Flow cell does not work
      • Can not connect to Access
      • Software update failed
      • Display is frozen or dark
    • Qualification fails
      • Phase A: QC vial fails
      • Phase B: Dilution vial fails
    • Qualification passes, but…
      • Error about conductivity
      • Error about slow/fast flow
      • Error about electrical signal or noise
      • Measurements seem strange
    • Create support case
  • Encyclopedia
    • BactoBox® in depth
    • Measurements explained
      • What can I measure on?
      • Gating
      • Limits of detection
      • Linearity and correlation
    • Item register
      • BactoBox®
        • Technical specification
        • Keep things clean
        • Performance tuning
        • Precautions
      • Accessories
      • Consumables
      • Vials, flasks, and liquids
    • User interface
      • Buttons
      • Menu system
      • Download your data
      • Delete data
    • Miscellaneous
      • Installation checklist
      • Deep clean
      • Shipping and storage
      • Disposal
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  1. Troubleshooting

Power on works, but…

Program could not run to completionThe clock is wrongFlow cell does not workCan not connect to AccessSoftware update failedDisplay is frozen or dark
PreviousPower on failsNextProgram could not run to completion

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