Can not connect to Access

Before you move on

You are here because you tried to connect to Access but something went wrong.

Is this not the case? Then let's take a step back. Does your BactoBox® not power on? Does the QC test program give errors?

See also BactoBox® acting up?.

This site can't be reached with ERR_CONNECTION_REFUSED

Error message when you try to connect to Access.

The error message indicates that the physical connection works and there is some connectivity. However, something blocks the connection attempt. Let's figure out what is wrong:

1. Ensure that you use HTTP and not HTTPS. Click the address bar and type out http://10.20.30.40 as shown in the image below. Press enter to see if it works.

2. Try again with another computer. It could be that a local system setting blocks the connection.

3. Corporate firewall settings may block the connection. If that is the case, you have to contact your IT department and ask them to allow connections to 10.20.30.40 on port 80 over TCP.

This site can't be reached with ERR_CONNECTION_RESET

Error message when you try to connect to Access.

The error message indicates that the physical connection may be broken, or, that there is a software issue. Let's figure out what is wrong:

1. Ensure that there is a BactoBox folder in Windows Explorer. If the BactoBox folder exists, the physical connection works. If not, check that:

   1. The USB cable is connected firmly to both BactoBox® and your computer.

   2. Check the USB cable for damage due to, e.g., wear and tear. Often this occurs near the connectors at both ends.

2. Test that the USB port on your computer works with other devices. E.g., try to insert a USB thumb drive to test that the USB port itself works.

3. Ensure that the BactoBox folder in Windows Explorer contains both the SBT Access.html and summary.csv files. If there is only one file, it's a sign that something is not working as it should. Contact our support team for further troubleshooting. Make sure to mention it if, e.g., summary.csv is missing.