Display is frozen or dark

Before you move on

You are here because the display on your BactoBox® suddenly froze or went dark.

Is this not the case? Then let's take a step back. Does your BactoBox® not power on? Does the QC test program give errors?

See also Troubleshooting.

The display suddenly went dark

To narrow it down, we check the power indicator on your BactoBox®.

BactoBox® power indicator

The BactoBox® power indicator is the green LED (H in the image below) right next to the power plug (I in the image below).

The BactoBox® power indicator turned off

You are here because the display suddenly went dark and the BactoBox® power indicator turned off.

BactoBox® does not receive power anymore.

Check that the power cable is fully inserted into BactoBox® (see image below). Otherwise, a loose power connection may suddenly cut the power.

See also The BactoBox® power indicator does not light up.

The BactoBox® power indicator is still on

You are here because the display suddenly went dark and the the BactoBox® power indicator is still on.

Check the BactoBox® power supply

Check that the BactoBox® power supply has:

• A power indicator (green LED)
• A smooth and flat top surface

A proper power supply looks like the one on the left in the image below:

Proper power supply (left) and obsolete power supply (right). Notice the Green LED on the proper power supply.

If your power supply does not match this description, you need a new one. Contact us to discuss the matter further.

The display seems frozen

You are here because the display shows something but it doesn't respond to input.

See the subsections below for further troubleshooting.

The display froze at the SBT logo

You are here because when your power on your BactoBox® it shows the SBT logo but then nothing more happens. E.g., you never see the Home screen.

BactoBox® takes a while to start. Give it a couple of minutes. If BactoBox® still shows the SBT logo even after two minutes of waiting, it is software issue.

This is a software issue with your BactoBox®. In other words, a design defect (aka a bug) in the programming.

1

Update BactoBox® software

Maybe we fixed it already. Update BactoBox® software to get the latest features and fixes.

2

Report the issue

Let us know about the issue so that we can fix it. Contact our support team and make sure to include a device data bundle.

The display froze somewhere else

You are because the suddenly display froze. That is, the display suddenly stopped updating and your BactoBox® no longer responds to input.

Observe the clock at the top of the display. If it doesn't change after a minute, then your display is definitely frozen.

This is a software issue with your BactoBox®. In other words, a design defect (aka a bug) in the programming.

1

Update BactoBox® software

Maybe we fixed it already. Update BactoBox® software to get the latest features and fixes.

2

Report the issue

Let us know about the issue so that we can fix it. Contact our support team and make sure to include a device data bundle.