Stuck at spinner

Before you move on

You are here because your BactoBox® is stuck at a progress spinner. The screen title is "Initializing", "Stopping", or something similar.

BactoBox® stuck at the progress spinner. The title is "Initializing".

Is this not the case? Then let's take a step back. Does your BactoBox® not power on? Does the QC test program give errors?

See also BactoBox® acting up?.

Screen title is "Initializing"

This is the most common case. Follow the steps below to fix this.

1

Press the Stop button

This switches to the Result screen. The Result screen may be empty as in the example below.

2

That is it!

You can now use your BactoBox® again. Press Stop again to go to the Home screen.

Did the title just change from "Initializing" to "Stopping"

See the dedicated section just below for this rare case.

Screen title is "Stopping"

This is a rare case. See the video below for an example.

BactoBox® stuck at a progress spinner. The screen title is "Stopping". Button presses do not help.

On the surface of things, nothing helps:

• Button presses do not help

• Power off and on does not help

• Enter the menu and exit the menu does not help

It is indeed a stubborn case. Follow the steps below to fix this.

1

Remove the flow cell

2

Insert the flow cell

See Install flow cell

3

Restart your BactoBox®

Flip the rocker switch.

Wait until your BactoBox® is at the Home screen again.

4

Press the Stop button

Dismiss any messages and finally press the Stop button a last time.

5

That is it!

Now your BactoBox® is back at the Home screen and ready to measure again.

Why does this happen?

The following may lead to the stuck-at-spinner situation:

• Your BactoBox® powered off during a program. E.g., sudden power loss during a measurement.

• A software bug occurred during a program. E.g., the wal-db-corruption bug.