Program could not run to completion

Before you move on

You are here because you tried to run a program (e.g., Measure or Clean) but it gave the Program could not run to completion error message.

Is this not the case? Then let's take a step back. Does your BactoBox® not power on? Does the QC test program give errors?

See also BactoBox® acting up?.

It says Program could not run to completion

You run a program and it says Program could not run to completion either right away or at some point during the program.

It is the same message for all programs. E.g., Clean, Measure, QC test, Measure with low conductivity, etc.

Cause: This is a software issue with your BactoBox®. In other words, a design defect (aka a bug) in the programming.

1

Update BactoBox® software

Maybe we fixed it already. Update BactoBox® software to get the latest features and fixes.

2

Report the issue

Let us know about the issue so that we can fix it. Create a new support case and make sure to include a device data bundle.