Software update failed

Before you move on

You are here because you tried to update the BactoBox® software but something went wrong.

Is this not the case? Then let's take a step back. Does your BactoBox® not power on? Does the QC test program give errors?

See also BactoBox® acting up?.

It says update failed

You get a message that looks like this image:

This doesn't say much on its own. Just below, however, there is a Messages field. Click on the Messages field to expand it like so:

Find the lines that start with ERROR. This will tell you what is wrong. There may be multiple ERROR lines. Then, look up the error message in the sections below.

SW not compatible with hardware

Cause: The software update file is not meant for your version of BactoBox®. Note that very old versions of BactoBox® don't receive software updates anymore.

Find the latest software update file for your hardware version here: Update BactoBox® software. Make sure that you select the right hardware version first!

CPIO Format not recognized

Cause: The software update file is in the wrong format.

Make sure that you use a SWUpdate file (has the .swu extension). Find the latest software update file here: Update BactoBox® software.

Checksum WRONG !

Usually followed by something like Computed 0xf3e09ee1, it should be 0xf3e09f86 .

Cause: The SWUpdate file is malformed. This sometimes happen during a file transfer.

Download the software update file again. Then, try to update the device using the new file.