> For the complete documentation index, see [llms.txt](https://help.sbtinstruments.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sbtinstruments.com/troubleshooting/qc-test-passes-but.../errors-about-conductivity.md).

# Error about conductivity

You went through [Run QC test](/getting-started/qc-test/run-qc-test.md) and your BactoBox® setup passed.

Is this not the case? Then let's take a step back. Did the [QC test fail](/troubleshooting/qc-test-fails/qualification-fails.md)? Does your BactoBox® [not even power on](/troubleshooting/power-on-fails.md)?

See also [Troubleshooting](https://help.sbtinstruments.com/troubleshooting/).

<img src="https://1589625940-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQorx08wID6YNpw8pEV0j%2Fuploads%2Fgit-blob-5faeada8313730143524df9f7400ceda4066e2d6%2Ffile.excalidraw%20(7)%20(1).svg?alt=media" alt="" class="gitbook-drawing">

{% hint style="info" %}

### Got *Conductivity could not stabilize in time* (code 2006)?

See [Error about slow/fast flow](/troubleshooting/qc-test-passes-but.../flow-errors.md) instead.
{% endhint %}

## The measurement triggers an error about conductivity

You run the *Measure* program but it gives an error about conductivity instead of a concentration. Check the links below to troubleshoot issues related to low or high conductivity.

{% content-ref url="/pages/z90buBo89GZ4a0zcXmgM" %}
[Conductivity too low](/troubleshooting/qc-test-passes-but.../errors-about-conductivity/conductivity-too-low.md)
{% endcontent-ref %}

{% content-ref url="/pages/WeiwRQKGzQrO65DT4u4L" %}
[Conductivity too high](/troubleshooting/qc-test-passes-but.../errors-about-conductivity/conductivity-too-high.md)
{% endcontent-ref %}

## The clean triggers an error about conductivity

You run the *Clean* program but it gives an error about conductivity instead of cleaning. This means the loaded liquid is not disinfectant.

{% content-ref url="/pages/IKPrnJbry34oWnu9sgAf" %}
[Cleaning liquid is not disinfectant](/troubleshooting/qc-test-passes-but.../errors-about-conductivity/cleaning-liquid-not-disinfectant.md)
{% endcontent-ref %}

{% hint style="info" %}
Error codes **1200–1299** (both inclusive) relate to electrical conductivity.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sbtinstruments.com/troubleshooting/qc-test-passes-but.../errors-about-conductivity.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.