Cleaning liquid is not disinfectant

Introduction

You get error 1207 when the cleaning liquid conducts too much during a clean. The Disinfection vial holds a liquid that barely conducts. So a high conductivity means the liquid is not disinfectant, and your BactoBox® was not cleaned.

There are two common causes:

• You loaded the wrong liquid. For example, you loaded dilution liquid instead of a disinfection vial.
• You reused the same disinfection vial too many times. Each reuse adds a little conductivity. Use a disinfection vial at most 10 times.

Step by step

1

Check that you loaded a disinfection vial

Make sure you loaded a disinfection vial, not dilution liquid or another liquid.

2

Use a fresh disinfection vial

Reuse adds conductivity over time. Use a disinfection vial at most 10 times. When in doubt, grab a fresh one. See Clean.

3

Repeat the clean

Repeat with a fresh disinfection vial.

Tried all of the above

Did you try all of the above and nothing helped?

This is a hardware issue with your BactoBox® setup. Contact our support team to discuss the matter further. Make sure to mention it if you found:

• A leak inside the flow cell compartment
• Sign of corrosion or deterioration inside the flow cell department
• Broken or loose inlet/outlet (where you connect the tubing kit to your BactoBox®)
• Rattling or loose components
• In general, hardware damage of any kind

If possible, include pictures of the problem. This helps us help you faster!