Error about conductivity

Before you move on

You went through Qualification and your BactoBox® setup passed both phase A (QC vial) and phase B (dilution vial).

Is this not the case? Then let's take a step back. Did qualification fail? Does your BactoBox® not even power on?

See also BactoBox® acting up?.

Got Conductivity could not stabilize in time (code 2006)?

See Error about slow/fast flow instead.

The measurement triggers an error about conductivity

You run the Measure program but it gives an error about conductivity instead of a concentration.

Error codes 1200–1299 (both inclusive) relate to electrical conductivity.

Let's narrow it down. We know that your BactoBox® setup works since it passes qualification. In other words, we'll focus our attention on your sample instead.

Double-check how you prepare your sample for use with BactoBox®. Especially the part about how you get the conductivity into the allowed range.

Prepare your sampleHit the right conductivity