> For the complete documentation index, see [llms.txt](https://help.sbtinstruments.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sbtinstruments.com/troubleshooting/qualification-passes-but.../errors-about-conductivity.md).

# Error about conductivity

You went through [Run QC test](/getting-started/qc-test/run-qc-test.md) and your BactoBox® setup passed.

Is this not the case? Then let's take a step back. Did the [QC test fail](/troubleshooting/qualification-fails.md)? Does your BactoBox® [not even power on](/troubleshooting/power-on-fails.md)?

See also [Troubleshooting](/troubleshooting/readme.md).

<img src="/files/pq5auyMdr0JTKcPuP0oJ" alt="" class="gitbook-drawing">

{% hint style="info" %}

### Got *Conductivity could not stabilize in time* (code 2006)?

See [Error about slow/fast flow](/troubleshooting/qualification-passes-but.../flow-errors.md) instead.
{% endhint %}

## The measurement triggers an error about conductivity

You run the *Measure* program but it gives an error about conductivity instead of a concentration. Check the links below to troubleshoot issues related to low or high conductivity.

{% content-ref url="/pages/z90buBo89GZ4a0zcXmgM" %}
[Conductivity too low](/troubleshooting/qualification-passes-but.../errors-about-conductivity/conductivity-too-low.md)
{% endcontent-ref %}

{% content-ref url="/pages/WeiwRQKGzQrO65DT4u4L" %}
[Conductivity too high](/troubleshooting/qualification-passes-but.../errors-about-conductivity/conductivity-too-high.md)
{% endcontent-ref %}

{% hint style="info" %}
Error codes **1200–1299** (both inclusive) relate to electrical conductivity.
{% endhint %}


---

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