Error about conductivity

Before you move on

You went through Run QC test and your BactoBox® setup passed.

Is this not the case? Then let's take a step back. Did the QC test fail? Does your BactoBox® not even power on?

See also BactoBox® acting up?.

Got Conductivity could not stabilize in time (code 2006)?

See Error about slow/fast flow instead.

The measurement triggers an error about conductivity

You run the Measure program but it gives an error about conductivity instead of a concentration.

Error codes 1200–1299 (both inclusive) relate to electrical conductivity.

Step by step

1

Check that everything is correctly in place

Ensure that the tubing kit and external filter is tightly connected to your BactoBox®.

Press down on the flow cell to ensure that is properly in place. Press down hard to be sure.

You hear two clicks during flow cell installation. Afterwards, it should just feel slightly springy when you press the center part of the flow cell (no more click sounds).

2

Replace the external filter

Replace the external filter. See Install tubing kit for details.

Perform a QC test again with your new external filter in place and a new QC vial.

3

Double check how you prepare your sample

Double-check how you prepare your sample for use with BactoBox®. Especially the part about how you get the conductivity into the allowed range.

Tried all of the above

Did you try all of the above and nothing helped?

This is a hardware issue with your BactoBox® setup. Contact our support team to discuss the matter further. Make sure to mention it if you found:

• A leak inside the flow cell compartment

• Sign of corrosion or deterioration inside the flow cell department

• Broken or loose inlet/outlet (where you connect the tubing kit to your BactoBox®)

• Rattling or loose components

• In general, hardware damage of any kind

If possible, include pictures of the problem. This helps us help you faster!