# BactoBox®

<div><figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FSP3vwqyZqXoxOxGKUl65%2Fclean-the-setup--short.avif?alt=media&#x26;token=8c93897c-18b8-4fd8-bbd2-957032089be9" alt=""><figcaption></figcaption></figure> <figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FDWfvr2wpVq1eA2SS5Mn4%2Ftransfer-qc-stock--short.avif?alt=media&#x26;token=7125204b-bcb7-44f2-8f5f-320f2a5bc162" alt=""><figcaption></figcaption></figure> <figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2F9fSahLafs4SK5XmLc2pn%2Finsert-flow-cell--short.avif?alt=media&#x26;token=f63fbfd8-72f2-461e-bd61-ac9f1bf103ee" alt=""><figcaption></figcaption></figure></div>

BactoBox® is a benchtop instrument for direct bacterial counts in minutes.

<button type="button" class="button primary" data-action="ask" data-query="How do I track bacterial growth?" data-icon="comment-question">How do I track bacterial growth?</button><button type="button" class="button secondary" data-action="ask" data-query="How often should I clean BactoBox®?" data-icon="comment-question">How often should I clean BactoBox®?</button><button type="button" class="button secondary" data-action="ask" data-query="What is the latest software version?" data-icon="comment-question">What is the latest software version?</button><button type="button" class="button secondary" data-action="ask" data-query="I got error 1201, now what?" data-icon="comment-question">I got error 1201, now what?</button>

## New to BactoBox®

We'll get you up and running in no time! See our get [getting started](https://help.sbtinstruments.com/getting-started) section:

{% content-ref url="getting-started" %}
[getting-started](https://help.sbtinstruments.com/getting-started)
{% endcontent-ref %}

## Contact our support team

We are always happy to help if you need assistance.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><a href="troubleshooting/contact-our-support-team/create-support-case"><strong>Create a support case</strong></a></h4></td><td>This automatically sends us a <a href="encyclopedia/software/file-formats/device-data-bundle-ddb">device data bundle</a> from your BactoBox®.</td><td><a href="troubleshooting/contact-our-support-team/create-support-case">create-support-case</a></td></tr><tr><td><h4>Send an e-mail</h4></td><td><p>Send an e-mail to our <a href="mailto:customersupport@sbtinstruments.com">support team</a>.</p><p>Please <a href="troubleshooting/contact-our-support-team/download-device-data-bundle">download a device data bundle</a> and include it.</p></td><td><a href="mailto:customersupport@sbtinstruments.com">mailto:customersupport@sbtinstruments.com</a></td></tr></tbody></table>

## BactoBox® newsletter

{% @mailchimp/mailchimpSubscribe cta="Subscribe to our newsletter" listId="e5e5767f96" %}


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