# Welcome

&#x20;<a href="https://help.sbtinstruments.com/?ask=How+do+I+track+bacterial+growth?" class="button primary" data-icon="comment-question">How do I track bacterial growth?</a><a href="https://help.sbtinstruments.com/?ask=How+often+should+I+clean+BactoBox?" class="button secondary" data-icon="comment-question">How often should I clean BactoBox?</a><a href="https://help.sbtinstruments.com/?ask=What+is+the+latest+software?" class="button secondary" data-icon="comment-question">What is the latest software?</a><a href="https://help.sbtinstruments.com/?ask=I+got+error+1201,+what+now?" class="button secondary" data-icon="comment-question">I got error 1201, what now?</a>&#x20;

## Understand your microbial process

BactoBox® is a benchtop instrument for direct bacterial counts in minutes. BactoBox® supplements indirect signals and optical proxies with real biological information: True cell-based growth data. With BactoBox®, you can trust the data to show exactly what your culture is doing over time.

<table data-view="cards"><thead><tr><th></th><th></th><th><select multiple><option value="XapYQ15kdgz6" label="🚦 Decision" color="blue"></option><option value="LAlztFr2CsiL" label="💡 Insight" color="blue"></option><option value="pfu35YIqmwgN" label="🎬 Video" color="blue"></option><option value="7PxSp6zsgVpX" label="🚀 New" color="blue"></option></select></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-display-chart-up">:display-chart-up:</i> <strong>How do I track growth?</strong></td><td>Visualize growth curves in real-time with BactoBox®</td><td><span data-option="LAlztFr2CsiL">💡 Insight, </span><span data-option="pfu35YIqmwgN">🎬 Video, </span><span data-option="7PxSp6zsgVpX">🚀 New</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2Fb1YB458hXVjIdGCSvu77%2F1%3B1000_prepare.avif?alt=media&#x26;token=89e51b53-d075-479a-ba14-fdef55fc7674">1;1000_prepare.avif</a></td><td><a href="protocols/optimize-bioprocesses/track-growth-curves">track-growth-curves</a></td></tr><tr><td><i class="fa-bag-seedling">:bag-seedling:</i> <strong>What is the optimal seeding concentration?</strong></td><td>Get a high-quality overnight culture after the desired incubation time</td><td><span data-option="XapYQ15kdgz6">🚦 Decision</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2F090fmebwHOXr9FdOYRpM%2Fai-image--cryo-stock--cold.png?alt=media&#x26;token=d6100ecb-20e0-4953-b587-36ab463a8141">ai-image--cryo-stock--cold.png</a></td><td><a href="broken-reference">Broken link</a></td></tr><tr><td><em><mark style="color:$info;">When do I transfer or harvest?</mark></em></td><td><mark style="color:$info;">Coming soon</mark></td><td><span data-option="XapYQ15kdgz6">🚦 Decision</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FwnoKQhzOSxAMmWrNoHdG%2Faa470320-85cc-4c8e-a0d1-db0f083b040f.png?alt=media&#x26;token=d5ed03d8-0b32-42a4-8650-8bcc852aff36">aa470320-85cc-4c8e-a0d1-db0f083b040f.png</a></td><td></td></tr><tr><td><em><mark style="color:$info;">When does the metabolism peak?</mark></em></td><td><mark style="color:$info;">Coming soon</mark></td><td><span data-option="LAlztFr2CsiL">💡 Insight</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2Fbt15yIZZ8Kh2iJ7BG7dT%2Fcfec2412-036a-48b0-9c0d-f2ea8bfb6ace.png?alt=media&#x26;token=4e878128-a406-40d9-9fb7-7fd8626bd161">cfec2412-036a-48b0-9c0d-f2ea8bfb6ace.png</a></td><td></td></tr><tr><td><em><mark style="color:$info;">How do I design my seed train?</mark></em></td><td><mark style="color:$info;">Coming soon</mark></td><td><span data-option="XapYQ15kdgz6">🚦 Decision</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FP2kBKlt41hPM5TzNEw2r%2Fb44581e1-d33c-4329-824a-dc5facb35593.png?alt=media&#x26;token=dc6e3e78-9c0a-4ac0-98be-2de87efff504">b44581e1-d33c-4329-824a-dc5facb35593.png</a></td><td></td></tr><tr><td><em><mark style="color:$info;">Do I have a high-quality culture?</mark></em></td><td><mark style="color:$info;">Coming soon</mark></td><td><span data-option="LAlztFr2CsiL">💡 Insight</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2Fw4ouq3j4XZrsMcI2jpkf%2F6b4745b0-3ddb-4b60-989d-a9a64e6b0cf5.png?alt=media&#x26;token=6051bf36-b166-477d-86d3-5abadae80165">6b4745b0-3ddb-4b60-989d-a9a64e6b0cf5.png</a></td><td></td></tr><tr><td><em><mark style="color:$info;">What is the best growth medium?</mark></em></td><td><mark style="color:$info;">Coming soon</mark></td><td><span data-option="XapYQ15kdgz6">🚦 Decision</span></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FnSfAlN8kTMeFHfmjpVMu%2F8f6352ef-2e49-4264-afb2-7f73293a3e9b.png?alt=media&#x26;token=7859e687-29a1-497b-b446-03e0908deae3">8f6352ef-2e49-4264-afb2-7f73293a3e9b.png</a></td><td></td></tr></tbody></table>

## New to BactoBox®?

<div><figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FSP3vwqyZqXoxOxGKUl65%2Fclean-the-setup--short.avif?alt=media&#x26;token=8c93897c-18b8-4fd8-bbd2-957032089be9" alt=""><figcaption></figcaption></figure> <figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FDWfvr2wpVq1eA2SS5Mn4%2Ftransfer-qc-stock--short.avif?alt=media&#x26;token=7125204b-bcb7-44f2-8f5f-320f2a5bc162" alt=""><figcaption></figcaption></figure> <figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2F9fSahLafs4SK5XmLc2pn%2Finsert-flow-cell--short.avif?alt=media&#x26;token=f63fbfd8-72f2-461e-bd61-ac9f1bf103ee" alt=""><figcaption></figcaption></figure></div>

We'll get you up and running in no time! See our get [getting started](https://help.sbtinstruments.com/getting-started) section:

{% content-ref url="getting-started" %}
[getting-started](https://help.sbtinstruments.com/getting-started)
{% endcontent-ref %}

## Get an answer in seconds

<figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FY3IFuviGfXAB0WKqnNRc%2Fask-or-search--deep-clean.avif?alt=media&#x26;token=c7d31210-b387-4956-8dac-6f40f1432031" alt="" width="563"><figcaption></figcaption></figure>

Try the *Ask or search* bar on the top of this page:

1. Write your question
2. Press <kbd>Enter</kbd> when the "Ask ..." prompt appears
3. Wait for the answer

{% hint style="info" %}
Press <kbd>CTRL</kbd> <kbd>K</kbd> to quickly open the *Ask or search* bar.
{% endhint %}

## Contact our support team

We are always happy to help if you need assistance:

* [**Create a support case**](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case) **(recommended)**\
  This automatically sends a [device data bundle](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb) from your BactoBox®.
* Email us at <customersupport@sbtinstruments.com>\
  Please [download a device data bundle](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/download-device-data-bundle) and include it.

## BactoBox® newsletter

{% @mailchimp/mailchimpSubscribe cta="Subscribe to our newsletter" listId="e5e5767f96" %}