# BactoBox®

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h4><i class="fa-graduation-cap">:graduation-cap:</i> BactoBox® first steps</h4></td><td>We'll get you up and running in no time! See our get getting started section.</td><td><a href="getting-started">getting-started</a></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FGzNQ95YatCQ1ifikz3mR%2Funbox--short.avif?alt=media&#x26;token=df30b7c0-b200-4841-8816-c82fc6792035">unbox--short.avif</a></td></tr><tr><td><h4><i class="fa-flask">:flask:</i> Microbial process development</h4></td><td>Use BactoBox® to optimize your starter culture, track growth, or find the best harvest time.</td><td><a href="https://app.gitbook.com/s/seAjVXi9YrPNSfdp1OXS/">Microbial process development</a></td><td><a href="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FXd3JDPL72T9M9tiAM2H2%2FStarter_1%3B10000_dilution.avif?alt=media&#x26;token=768e5ae9-7374-4767-9dd0-b128c9333a2c">Starter_1;10000_dilution.avif</a></td></tr></tbody></table>

## Need assistance

<button type="button" class="button secondary" data-action="ask" data-query="How do I track bacterial growth?" data-icon="comment-question">How do I track bacterial growth?</button><button type="button" class="button secondary" data-action="ask" data-query="How often should I clean BactoBox®?" data-icon="comment-question">How often should I clean BactoBox®?</button><button type="button" class="button secondary" data-action="ask" data-query="What is the latest software version?" data-icon="comment-question">What is the latest software version?</button><button type="button" class="button secondary" data-action="ask" data-query="I got error 1201, now what?" data-icon="comment-question">I got error 1201, now what?</button>

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>💻 Create a support case</strong></td><td>This automatically sends us a <a href="encyclopedia/software/file-formats/device-data-bundle-ddb">device data bundle</a> from your BactoBox®.</td><td><a href="troubleshooting/contact-our-support-team/create-support-case">create-support-case</a></td></tr><tr><td><strong>✉️ Send us an e-mail</strong></td><td>Send an e-mail to our <a href="mailto:customersupport@sbtinstruments.com">support team</a>. Include a <a href="troubleshooting/contact-our-support-team/download-device-data-bundle">device data bundle</a> with your email.</td><td><a href="mailto:customersupport@sbtinstruments.com">mailto:customersupport@sbtinstruments.com</a></td></tr></tbody></table>

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