# BactoBox® in depth

<a href="https://help.sbtinstruments.com/?ask=What+can+I+measure+on" class="button primary" data-icon="comment-question">What can I measure on?</a><a href="https://help.sbtinstruments.com/?ask=What+is+gating+in+BactoBox%3F" class="button secondary" data-icon="comment-question">What is gating?</a><a href="https://help.sbtinstruments.com/?ask=Where+do+I+find+part+numbers+for+vials%3F" class="button secondary" data-icon="comment-question">Where do I find part numbers?</a><a href="https://help.sbtinstruments.com/?ask=How+do+I+set+time+and+date+on+BactoBox%3F" class="button secondary" data-icon="comment-question">How do I set time and date?</a>

Use this section when you need definitions, specs, or exact item names.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Browse</th><th data-card-target data-type="content-ref">Link</th></tr></thead><tbody><tr><td><strong>Item register</strong><br><mark style="color:$info;">Part numbers, photos, exact names.</mark></td><td><a href="item-register">item-register</a></td></tr><tr><td><strong>Vials, flasks, and liquids</strong><br><mark style="color:$info;">Find any vial.</mark></td><td><a href="item-register/vials-flasks-and-liquids">vials-flasks-and-liquids</a></td></tr><tr><td><strong>Measurements explained</strong><br><mark style="color:$info;">cells/mL vs total/mL.</mark></td><td><a href="measurements-explained">measurements-explained</a></td></tr><tr><td><strong>Menu system</strong><br><mark style="color:$info;">Time, date, settings, system info.</mark></td><td><a href="software/user-interface/menu-system">menu-system</a></td></tr><tr><td><strong>Shipping and storage</strong><br><mark style="color:$info;">Move, store, and ship your BactoBox®.</mark></td><td><a href="maintenance/shipping-and-storage">shipping-and-storage</a></td></tr></tbody></table>

## Get an answer in seconds

<figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FY3IFuviGfXAB0WKqnNRc%2Fask-or-search--deep-clean.avif?alt=media&#x26;token=c7d31210-b387-4956-8dac-6f40f1432031" alt="" width="563"><figcaption></figcaption></figure>

Try the *Ask or search* bar on the top of this page:

1. Write your question
2. Press <kbd>Enter</kbd> when the "Ask ..." prompt appears
3. Wait for the answer

{% hint style="info" %}
Press <kbd>CTRL</kbd> <kbd>K</kbd> to quickly open the *Ask or search* bar.
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## Looking for help?

We are always happy to help if you need assistance:

* [**Create a support case**](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case) **(recommended)**\
  This automatically sends a [device data bundle](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb) from your BactoBox®.
* Email us at <customersupport@sbtinstruments.com>\
  Please [download a device data bundle](https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/download-device-data-bundle) and include it.