# BactoBox® knowledge base

<a href="https://help.sbtinstruments.com/?ask=What+can+I+measure+on" class="button primary" data-icon="comment-question">What can I measure on?</a><a href="https://help.sbtinstruments.com/?ask=What+is+gating+in+BactoBox%3F" class="button secondary" data-icon="comment-question">What is gating?</a><a href="https://help.sbtinstruments.com/?ask=Where+do+I+find+part+numbers+for+vials%3F" class="button secondary" data-icon="comment-question">Where do I find part numbers?</a><a href="https://help.sbtinstruments.com/?ask=How+do+I+set+time+and+date+on+BactoBox%3F" class="button secondary" data-icon="comment-question">How do I set time and date?</a>

Use this section when you need definitions, specs, or exact item names.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Browse</th><th data-card-target data-type="content-ref">Link</th></tr></thead><tbody><tr><td><strong>Item register</strong><br><mark style="color:$info;">Part numbers, photos, exact names.</mark></td><td><a href="/pages/bTx0WoYkmtuWSxTbhf27">/pages/bTx0WoYkmtuWSxTbhf27</a></td></tr><tr><td><strong>Vials, flasks, and liquids</strong><br><mark style="color:$info;">Find any vial.</mark></td><td><a href="/pages/F9inbQM1MokRsgJlXrQD">/pages/F9inbQM1MokRsgJlXrQD</a></td></tr><tr><td><strong>Measurements explained</strong><br><mark style="color:$info;">cells/mL vs total/mL.</mark></td><td><a href="/pages/9bcuo6Mnt52sRnfqqcOr">/pages/9bcuo6Mnt52sRnfqqcOr</a></td></tr><tr><td><strong>Menu system</strong><br><mark style="color:$info;">Time, date, settings, system info.</mark></td><td><a href="/pages/8hWWJtqJFAv6rVijAXW4">/pages/8hWWJtqJFAv6rVijAXW4</a></td></tr><tr><td><strong>Shipping and storage</strong><br><mark style="color:$info;">Move, store, and ship your BactoBox®.</mark></td><td><a href="/pages/xxE0hLVD7vL4dbp2K7f8">/pages/xxE0hLVD7vL4dbp2K7f8</a></td></tr></tbody></table>

## Looking for help?

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>💻 Create a support case</strong></td><td>This automatically sends us a <a href="/pages/ATfHBRoZQmRg0QvbUCfM">device data bundle</a> from your BactoBox®.</td><td><a href="/pages/7hSoNWkCR12tN6GOgkCv">/pages/7hSoNWkCR12tN6GOgkCv</a></td></tr><tr><td><strong>✉️ Send us an e-mail</strong></td><td>Send an e-mail to our <a href="mailto:customersupport@sbtinstruments.com">support team</a>. Include a <a href="/pages/n7wIC7OULdE7i7cgQX6H">device data bundle</a> with your email.</td><td><a href="mailto:customersupport@sbtinstruments.com">mailto:customersupport@sbtinstruments.com</a></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sbtinstruments.com/encyclopedia/bactobox-r-in-depth.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.