# Create support case

This page teaches you how to create a new support case directly in Access. The automatically includes a device data bundle with your support case.

## Step by step

{% stepper %}
{% step %}

### Connect to Access

Follow the instructions in the [#connect-to-access](#connect-to-access "mention") page.
{% endstep %}

{% step %}

### Navigate to the *Support* page

Click *Support* in Access' side bar:

<figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FZsM4rcygJhFGwpO8Sda7%2Fscreenshot--simple-outline--access-on-support-page--create-case.png?alt=media&#x26;token=510f815d-2f22-4e27-9c7d-679c759ca5f6" alt="" width="563"><figcaption><p>The Support page in Access. It shows the <em>Create new support case</em> form.</p></figcaption></figure>
{% endstep %}

{% step %}

### Fill in form

Fill in the details. Make sure to check :ballot\_box\_with\_check: the *Include device data bundle with the support case* option. Submit your data.

{% hint style="success" %}

## Include a device data bundle with your support case

We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The [device data bundle](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb) allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
{% endhint %}
{% endstep %}

{% step %}

### Check your e-mail

After a couple of minutes, you receive an e-mail from SBT's cloud service called *Nucleo*. It asks you to verify the support case. Click the verification link.
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### That is it!

You'll hear back from us once we have processed your support case.
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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sbtinstruments.com/troubleshooting/contact-our-support-team/create-support-case.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.