# Create support case

This page teaches you how to create a new support case directly in Access. The automatically includes a device data bundle with your support case.

## Step by step

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### Connect to Access

Follow the instructions in the [#connect-to-access](#connect-to-access "mention") page.
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### Navigate to the *Support* page

Click *Support* in Access' side bar:

<figure><img src="https://4216107837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeYTtd7c0A325muFr5lMW%2Fuploads%2FZsM4rcygJhFGwpO8Sda7%2Fscreenshot--simple-outline--access-on-support-page--create-case.png?alt=media&#x26;token=510f815d-2f22-4e27-9c7d-679c759ca5f6" alt="" width="563"><figcaption><p>The Support page in Access. It shows the <em>Create new support case</em> form.</p></figcaption></figure>
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### Fill in form

Fill in the details. Make sure to check :ballot\_box\_with\_check: the *Include device data bundle with the support case* option. Submit your data.

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## Include a device data bundle with your support case

We want to help you get the most out of BactoBox®. To do so, we need to see what you see. The [device data bundle](https://help.sbtinstruments.com/encyclopedia/software/file-formats/device-data-bundle-ddb) allows us to peek into everything from system logs to raw measurement files. It allows us to help you better and faster!
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### Check your e-mail

After a couple of minutes, you receive an e-mail from SBT's cloud service called *Nucleo*. It asks you to verify the support case. Click the verification link.
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### That is it!

You'll hear back from us once we have processed your support case.
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